PAIA manual
Lagena Software (Pty) Ltd. Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended).
Date of compilation: 6 November 2026. Date of revision: 6 November 2026.
1. Acronyms and abbreviations
- PAIA: Promotion of Access to Information Act 2 of 2000 (as amended)
- POPIA: Protection of Personal Information Act 4 of 2013
- Regulator: Information Regulator
- Republic: Republic of South Africa
- SARS: South African tax authority
2. Purpose of this manual
This manual helps the public to:
- Check which records are available without a formal PAIA request
- Understand how to request a record, by describing the subjects on which we hold records and the categories held on each
- Find the records available under other legislation
- Reach the Information Officer, who assists with requests
- Find the Regulator's guide on how to use PAIA
- Know why we process personal information, about whom, and who may receive it
- Know whether we plan to transfer personal information outside the Republic
- Know whether we have security measures to protect personal information
3. Key contact details
Information Officer
| Name | Bert Naudé |
|---|---|
| bert@lagena.co.za |
No Deputy Information Officer has been designated.
For access to information, use the Information Officer's email address above.
General contact
| bert@lagena.co.za | |
| Website | lagena.co.za |
How to request a record
Complete Form 2, Request for Access to Record, and email it to the Information Officer. Section 50 of PAIA gives you access to a record of a private body if you need it to exercise or protect a right, you follow the procedure, and no ground for refusal applies.
4. Guide on how to use PAIA
The Regulator has, in terms of section 10(1) of PAIA, updated and made available a guide on how to use PAIA (the Guide). It is available in each official language and in braille.
The Guide describes:
- The objects of PAIA and POPIA
- The contact details of every Information Officer of a public body and every Deputy Information Officer
- How to request access to a record of a public body (section 11) or a private body (section 50)
- The assistance available from Information Officers and from the Regulator
- The remedies available, including an internal appeal, a complaint to the Regulator and an application to court
- The duty to compile a manual (sections 14 and 51) and how to obtain one
- The voluntary disclosure of categories of records (sections 15 and 52)
- The notices on fees for requests (sections 22 and 54)
- The regulations made under section 92
You can get the Guide from the Regulator's website or by asking the Information Officer.
5. Records available without a request
| Category | Type of record | On the website | On request |
|---|---|---|---|
| Public information | Content of this website | Yes | No |
| Privacy and access | Privacy notice and this manual | Yes | Yes |
6. Records available under other legislation
| Category of records | Applicable legislation |
|---|---|
| Memorandum of incorporation, registers of directors and of securities | Companies Act 71 of 2008 |
| Tax records | Income Tax Act 58 of 1962, Tax Administration Act 28 of 2011 |
| PAIA manual | Promotion of Access to Information Act 2 of 2000 |
| Personal information records | Protection of Personal Information Act 4 of 2013 |
7. Subjects and categories of records
| Subject | Categories of records |
|---|---|
| Company | Registration documents, memorandum of incorporation, statutory registers and filings |
| Finance and tax | Bank records, invoices, accounting records, tax returns |
| Enquiries and any clients | Enquiry emails, proposals, agreements, project correspondence |
| Suppliers | Agreements, invoices, correspondence |
| Software | Source code, technical documents, Showcase material |
| People | Details of directors and of people working with the company, and their agreements |
8. Processing of personal information
8.1 Purpose
We process personal information to answer enquiries, prepare and carry out agreements, pay suppliers, run the company and meet our legal duties.
8.2 Data subjects and their information
| Data subjects | Personal information we may process |
|---|---|
| People who email an enquiry | Name, email address, company, and anything they choose to write |
| Any clients and their staff | Names, contact details, company registration and VAT numbers, billing details |
| Suppliers | Names, contact details, registration and VAT numbers, bank details |
| Directors and people working with the company | Names, identity numbers, contact details, bank and tax details |
| Website visitors | The technical details a browser sends, such as IP address, handled by our hosting provider |
8.3 Recipients
| Personal information | Recipients |
|---|---|
| Email, including enquiries | Our email provider, GoDaddy |
| Website visitors' technical details | Our hosting provider, Microsoft Azure |
| Company and director details | Companies and Intellectual Property Commission |
| Tax and financial records | SARS, our bank, any accountant we appoint |
8.4 Planned transborder flows
Personal information we store on Microsoft Azure stays in South African regions, such as South Africa North.
Microsoft serves this website's pages from locations around the world, so a visitor's technical details may be handled outside the Republic. Our email provider, GoDaddy, is an international company and may store and process email outside the Republic.
8.5 Security measures
This website is served over an encrypted connection. Access to company accounts is limited to the people who need it, and email, hosting and source code accounts use multi-factor authentication.
9. Availability of this manual
This manual is available electronically only. We do not keep a physical copy. You can get it:
- On this website
- By emailing the Information Officer
- If you are the Regulator, on request
10. Updating this manual
The head of Lagena Software (Pty) Ltd will update this manual regularly.
Issued by Bert Naudé, founder and Information Officer.